Return & Cancellation Policy
Clear, transparent, and customer-friendly guidelines
7 Days
Return Window
Free Pickup
Doorstep Service
Easy Refund
Fast Processing
Return Policy
Products can be returned within 7 days of delivery.
Eligible Items
- Unused and original condition
- Original packaging and tags
- All accessories included
How to Request a Return
Go to Orders → View Details in the BUDDYAURA app. If eligible, tap Return within 7 days.
Cancellation Policy
Orders can be cancelled before shipment. Once dispatched, cancellation isn’t possible — but returns are allowed after delivery.
How to Cancel an Order
Visit Orders in the BUDDYAURA app. If the order hasn’t shipped, tap Cancel Order. Refunds are initiated within the timeline mentioned below.
Refund Timeline
- 💳 Card: 5–7 business days
- 🏦 UPI / Net Banking: 3–5 business days
Need Help?
Our support team is ready to assist you
Support Hours
Mon-Sat, 10:00-19:00